#Office 365 support concierge software#
Software installations and repair in a Windows 7/Windows 10 environments.
Identify research and resolve technical problems such as PC freezes, booting issues, hardware and. Operations, including installations, setup, error messages and application use. Provide first-tier, technical support & problem solving management to end users on issues of computer. Gila River Health Care Sacaton, AZ Service Desk Analyst 11/2016 to 02/2017 Reported software bugs and customer suggestions to management. Collaborated with Support Engineers at different levels to find solutions. Online, SharePoint Online, Skype for Business, Yammer, OneDrive forīusiness), including DNS requirements and user mastery scenarios. Administration of applications within the Office 365 cloud based application suite (i.e, Exchange. 
Provided front line administrator and end user support for multiple clients. Ensured accurate and timely resolution for assigned issues. Represented Microsoft and communicated with corporate customers via telephone, written correspondence, electronic service for technically complex problems. Managed the relationship with customers efficiently while documented cases accurately in detail and the outcome. Communicated with customers perspective clearly while collaborated with internal departments. Provided phone and remote troubleshooting support. Installation, configuration and support of Microsoft Office 365 on various platforms (i.e., Staged, Hybrid, Cutover and IMAP/POP). 
Responded to and work requests within a Remote environment for service and incidents in the company ticketing system through completion. Good Shepherd Hospice Yaphank, NY Office 365 Concierge Ambassador (1 month assignment) 03/2017 to 04/2017
0 kommentar(er)
